pbs88 Privacy Policy — How We Protect Your Personal Data

1. Data We Collect

pbs88 collects personal data from you in three ways: information you provide directly when registering or using the platform; information generated automatically through your use of our services; and information received from third-party partners such as payment providers and identity verification agencies. Below is a detailed breakdown of the categories of data we collect.

1.1 Registration & Account Data

When you create a pbs88 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (required to verify you are aged 18 or above)
• Residential address, including city, district, and postal code
• Email address and mobile phone number
• Username and encrypted password
• Preferred language and currency (BDT)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations, we may collect copies of the following documents:

• Government-issued National ID card (NID), passport, or driving licence
• Proof of address documents (utility bill, bank statement, or official correspondence dated within three months)
• Proof of payment method ownership (e.g., bKash, Nagad, or Rocket account screenshot showing your name)
• Selfie photograph with identity document, where required by our compliance team

1.3 Transaction & Financial Data

We record all financial activity associated with your pbs88 account, including:

• Deposit and withdrawal amounts, dates, and methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank)
• Betting and gaming activity — stake amounts, odds accepted, game types, and outcomes
• Bonus and promotional credit history
• Account balance history and transaction references

We do not store full card numbers, PINs, or mobile banking passwords. Payment processing is handled by certified payment partners whose own security standards apply to sensitive financial credentials.

1.4 Technical & Usage Data

When you visit the pbs88 platform, our servers automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, session duration, and clickstream data. This information is used to maintain platform performance, detect fraud, and improve the user experience for Bangladeshi players.

1.5 Communication Data

If you contact our support team by email or live chat, we retain a record of that correspondence, including the content of your messages, timestamps, and any attachments. This record is used to resolve disputes, improve support quality, and maintain an audit trail of interactions.

2. How We Use Your Data

The personal data pbs88 holds about you is used exclusively for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Privacy Policy with adequate notice.

Purpose	Data Categories Used
Creating and managing your pbs88 account	Registration data, KYC data
Processing deposits and withdrawals in BDT	Transaction data, payment method data
Age and identity verification (18+ compliance)	KYC data, date of birth
Fraud detection and anti-money laundering monitoring	Transaction data, technical data, IP address
Responsible gaming monitoring and intervention	Betting activity, session data, deposit history
Customer support and dispute resolution	Communication data, account data
Sending account notifications and security alerts	Email address, phone number
Sending promotional offers (with your consent)	Email address, phone number, betting preferences
Platform performance analysis and improvement	Technical data, usage data (anonymised where possible)
Compliance with legal and regulatory obligations	All categories as required by applicable law

3. Legal Basis for Processing

pbs88 processes your personal data on the basis of one or more of the following lawful grounds, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to fulfil the account agreement between you and pbs88, including account creation, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing carried out for purposes such as fraud prevention, platform security, responsible gaming monitoring, and general business analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and optional data uses, where we have obtained your clear, affirmative consent prior to processing. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4. Data Sharing & Third Parties

pbs88 does not sell your personal data. We share personal data with third parties only where strictly necessary, and only with parties who are contractually bound to handle your data with the same level of care we apply ourselves. The categories of third parties with whom we may share data are as follows:

4.1 Payment Processing Partners

To process your BDT deposits and withdrawals, we share necessary transaction data with our approved payment partners including bKash, Nagad, Rocket, Upay, and card processors for Visa and Mastercard. These partners receive only the data required to authenticate and complete your transaction.

4.2 Identity Verification Providers

We work with certified KYC and AML service providers to verify the identity of pbs88 players. Your identity documents and verification data may be processed by these providers on our behalf, under strict data processing agreements.

4.3 Game Software Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Play'n GO — may receive a pseudonymous player identifier to enable gameplay sessions. These providers do not receive your name, contact details, or financial information.

4.4 Legal & Regulatory Authorities

pbs88 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, court order, or lawful government request. We will notify you of such disclosure where legally permitted to do so.

5. Cookies & Tracking Technologies

The pbs88 platform uses cookies and similar technologies to deliver a functional, personalised, and secure betting experience for all Bangladeshi players. The following categories of cookies are used:

5.1 Strictly Necessary Cookies

These cookies are essential for the pbs88 platform to function. They maintain your login session, remember your language and currency preferences (BDT), and enable core security features such as CSRF protection. These cookies cannot be disabled without impairing your ability to use the platform.

5.2 Analytics & Performance Cookies

We use first-party analytics cookies to understand how players navigate the pbs88 platform — which pages are visited most frequently, where users encounter difficulties, and how platform performance can be improved. Data collected by analytics cookies is aggregated and anonymised wherever possible.

5.3 Fraud Prevention Cookies

pbs88 uses security cookies to identify unusual or suspicious activity on the platform, including multiple account creation attempts from the same device, automated bot activity, and session hijacking attempts. These cookies are essential for maintaining platform integrity and protecting honest players.

5.4 Marketing Cookies

Where you have provided explicit consent, pbs88 may use cookies to personalise promotional offers and display relevant content based on your betting preferences and activity history. Marketing cookies are disabled by default and activated only upon your consent. You may withdraw consent at any time via your account settings or by contacting [email protected].

6. Data Retention & Storage

pbs88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Data Category	Retention Period	Reason
Account registration data	Duration of active account + 5 years after closure	Legal and AML compliance
KYC / identity documents	5 years from account closure	Anti-money laundering regulations
Transaction and betting records	5 years from date of transaction	Financial record-keeping obligations
Customer support communications	3 years from last interaction	Dispute resolution and audit trail
Technical / server log data	12 months from collection	Security monitoring and fraud detection
Marketing consent records	Until consent is withdrawn + 2 years	Evidence of lawful marketing basis

All personal data held by pbs88 is stored on secured servers. When data reaches the end of its retention period, it is securely deleted or anonymised in accordance with industry best practices.

7. Your Privacy Rights

As a registered player on pbs88, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our data team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

• Right of Access: You may request a copy of all personal data pbs88 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We cannot delete data that we are required to retain by law.
• Right to Restriction: You may ask us to restrict the processing of your data in certain circumstances — for example, while a rectification request is being evaluated.
• Right to Data Portability: Where processing is based on your consent or on a contractual basis, you may request your data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object at any time to processing based on legitimate interests, including processing for direct marketing purposes. We will cease that processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

8. Data Security Measures

pbs88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• 256-bit SSL/TLS encryption on all data transmitted between your device and pbs88 servers
• Encrypted storage of passwords using industry-standard one-way hashing algorithms; plain-text passwords are never stored
• Two-factor authentication (2FA) available to all players via SMS verification for account login
• Access controls limiting staff access to personal data on a strict need-to-know basis, with all access logged and audited
• Regular security audits and penetration testing of the pbs88 platform infrastructure
• Intrusion detection systems monitoring for unusual access patterns and potential breaches in real time
• Incident response procedures ensuring that any confirmed data breach affecting your personal data is assessed and, where required by law, reported to the appropriate authority and to affected players without undue delay

While pbs88 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for logging out of your account on shared devices.

9. Minors & Age Restriction

The pbs88 platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 18. Age verification is a mandatory step in the pbs88 registration process, and additional documentary verification may be requested at any point during your account relationship.

If pbs88 discovers or has reasonable grounds to believe that an account is held by a person under the age of 18, that account will be suspended immediately. All funds in the account — including any deposits, bonuses, and purported winnings — will be frozen pending investigation and will be returned to the depositing payment method where legally appropriate, with winnings forfeited in accordance with our Terms & Conditions.

Parents and guardians are encouraged to use parental control tools to restrict access to online gambling platforms on devices used by children. If you believe a minor has accessed or registered on pbs88, please contact us immediately at [email protected].

10. Updates to This Policy

pbs88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, we will notify you by email to your registered address and by displaying a prominent notice on the pbs88 platform for a minimum of 7 days before the updated policy takes effect.

The effective date of the current version of this Privacy Policy is stated at the top of this page. We encourage you to review this policy periodically to stay informed about how pbs88 protects your personal data. Continued use of the pbs88 platform after the effective date of any updated policy constitutes your acceptance of the revised terms.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data pbs88 holds about you, please contact our data team at [email protected]. Our support team is available daily from 9:00 AM to 11:00 PM BST (UTC+6) and all communications are handled in English.